Driving marketing-led growth and transforming hospitality experiences with an AI-powered engine that delivers real-time, personalised campaigns and guest support across web, email, chat, and social – leveraging your existing tech stack to boost engagement while streamlining staff operations.
Integrating with your existing tech stack to generate incremental revenue across web, email and social
Guestwise empowers hospitality brands to drive growth and elevate guest experiences with e-commerce-grade tools, real-time personalisation, and AI-powered guest engagement.
By working seamlessly with your existing systems, Guestwise helps you track, target, and convert guests across web, email, chat, and social – from personalised campaigns and automated follow-ups to loyalty features like Refer a Friend and Spin to Win.
Trusted by 25+ brands and 1,900 venues, and informed by over 100 million digital interactions, Guestwise delivers proven, repeatable marketing results while streamlining staff operations and strengthening guest relationships.
Who we are
Our Solutions
Acquire
Paid Social TargetingOur technology creates high-value guest segments, enabling brands to target those guests with paid social ads.
It tracks conversions end-to-end and attributes them directly to the specific campaign and guest in your CRM.
Activate
Web EnhancementBy personalising and enhancing each guest’s experience on your brand website, you can encourage sign-ups for marketing, loyalty programme enrolment, app download, birthday sharing, and other preferences.
Make every web visit count by collecting more data and driving higher conversions.
Engage
Email AugmentationYou can leverage a combination of social, web, and on-site visit data to create targeted email or SMS campaigns for those most likely to convert.
Follow up on abandoned bookings or purchases, send messages for key occasions, chase up unredeemed vouchers, or re-engage guests predicted to return.
AI Assistant
Enquiries & Lead Nurturing AutomationTransform guest interactions with an AI agent that automates communications and streamlines operations. From bookings to support and sales enquiries, every guest gets fast, accurate, personalised responses.
Deliver real-time support on SMS, Whatsapp, web and email, backed by a brand knowledge base for smart, context-aware answers.
Retain
Loyalty & RetentionRetain is a toolkit for boosting repeat visits through gamification and referrals. Whether it’s using spin to win to incentivise an extra visit or capturing marketing consent or prompting advocacy from repeat happy customers.
Retain boosts engagement and delights guests through interaction, fun and sharing.
Our Customers
Who We Work With
“Thanks to Guestwise it's possible to deliver personalised digital experiences that truly resonate with each guest!”
Sam Brown
Co-founder, Candid Hospitality
“Working with Guestwise has very much accelerated M&B’s digital transformation programme and brought forward benefit realisation.”
Richard Whitehouse
Director of Digital Transformation, Mitchells & Butlers
Trusted by brands including
Try Guestwise
Curious about how Guestwise can accelerate your brand’s revenue growth, boost marketing conversions, and transform guest engagement? Explore our interactive mini-demo and see innovation in action.
Learn how to:
Register today and discover the power of using Guestwise!
Extra Cool Stuff
Using Data to Create Insights
Identify and track users across digital channels, to see who is socially or web engaged, who responds to your email and then doesn’t complete the journey. Which guests are visiting venues, but not the website and which respond to rewards or offers.
Leverage real-time analytics for instant reporting and use actionable insights and our data driven recommendations to optimise your digital marketing efforts.
Extra Cool Stuff
Personalisation
Every guest is different, and has different preferences, occasions, and journeys. However it’s incredibly difficult to create personalised digital journeys at scale.
Our platform helps automate that personalisation, utilising brand content and offer variations to gauge what works and refine the marketing each guest receives going forward.
Extra Cool Stuff
Revolutionise Guest Communications with AI
Drawing on your brand’s unique knowledge base, the AI Agent delivers instant, contextual and accurate answers that reflect your brand's voice, ensuring every interaction feels authentic. The Guestwise AI Agent is powered by an AI engine that doesn’t just respond - it understands.
Whether guiding a booking, handling a query or managing a sales opportunity, the AI adapts to guest intent while staying true to your brand personality. Elevating the guest experience through intelligence that feels natural, human and on-brand.
